Terms and conditions

Who you are dealing with

Nida Thai Massage, a sole trader, trading from 9 West Way, Wimbotsham, King's Lynn, Norfolk PE34 3PZ. Contact: 07783 745491 or phanidathaimassage@gmail.com. These terms are governed by the law of England and Wales.

Booking and prices

• Appointments are booked through Fresha, by phone or by WhatsApp. A booking is confirmed when Fresha confirms it or when Nida confirms it directly.
• Prices are shown on this site and on Fresha, in pounds sterling, and include VAT where it applies. If a price on this site and on Fresha ever disagree, Fresha is the one that stands, and we will tell you before you are charged.
• Payment is by card or cash on the day, or through the Fresha app when booking.

Cancellations and lateness

• Please give as much notice as you can. It is one therapist and one room, so a late cancellation is a slot that cannot be filled.
• Cancel or move your appointment through Fresha, or ring.
• If you arrive late, the treatment finishes at the booked time so the next appointment is not pushed back. The full price still applies.
• We may decline or stop a treatment where it would not be safe, or where behaviour is inappropriate. See professional standards.

Gift vouchers

• Vouchers are sold through Fresha and can be used against any treatment.
• Vouchers are not exchangeable for cash.
• Expiry, where one applies, is shown on the voucher at the time of purchase.
• Where a voucher is bought online as a consumer, you have 14 days to cancel and receive a refund under the Consumer Contracts Regulations 2013, provided it has not been used.

Your rights

Under the Consumer Rights Act 2015 a service must be carried out with reasonable care and skill, within a reasonable time and at a reasonable price. Nothing in these terms affects those rights.

Health

Massage is not medical treatment and nothing on this site is offered as medical advice. Please tell us before your treatment if you are pregnant, recovering from surgery, undergoing medical treatment or taking blood-thinning medication, and speak to your GP first. Some treatments will be adapted and occasionally one is better postponed.

Liability

We do not exclude or limit liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded. Otherwise our liability is limited to the price of the treatment concerned.

Complaints

Tell us at the time if you can, or afterwards on 07783 745491 or phanidathaimassage@gmail.com. A complaint is dealt with directly by Nida.